Appointment+ not blocking time

When I create an appointment, after confirming the appointment in the dashboard the time does not gets blocked in the appointment page

  • aristath
    • Recruit

    Hello there @jkleber, I hope you're well today!

    Could you please grant us access to your backend so that we may see exactly what is happening?
    To do so, from your dashboard go to WPMUDEV => Support => Support Access and click on the "Grant access" button.

    Please note that you must have the WPMU DEV Dashboard plugin installed on your site to complete the above process.


  • Tyler Postle
    • CGO

    Hey jkleber,

    Hope you're doing well this weekend!

    The reason that the appointment time is still available is because you have 3 service providers doing the same services. So, the capacity for each service defaults to 3 :slight_smile:

    You can change that by setting a capacity in the Appointments > Settings > Services tab.

    Or just reduce the service providers.

    You might notice that each service provider is still available during the time you have booked, this is because the service provider there is "No specific provider" which means a slot is taken up but it's not assigned to anyone yet, so if 2 providers get booked during that time it will block it off, cause it will leave the 3rd provider with the 'no service provider' one. This ensures there isn't an overbooking.

    If you would rather the dropdowns auto re-load the calendar when selected then you can add the autorefresh parameter to the shortcodes, so they look like this:

    [app_services autorefresh="1"] [app_service_providers autorefresh="1"]

    Hope this helps! Let us know if you still have any further questions.

    All the best,

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