Appointments + can appointments + send confirmations, cancellations, reminders, no show emails

can appointments + send confirmations, cancellations, reminders, no show emails

  • Anne

    I currently use this system: http://www.appointment-plus.com/ It does allow those cancellation features and no show features. It would be helpful to eliminate the other service and pull it in-house like this if it did that. This one feature alone has reduced our no-shows etc by 95% It looks like this might be one of the only features not available. Can we hire someone to do this or show us how we can do this?

  • pxwm

    Hi @Vaughan - Hope you don't mind me chiming in

    Hi @Anne

    To confirm A+ does have a no show feature in the way of reminder emails.
    This can be set to send one or more reminder emails based on a value set in hours from the appointment date and time.

    e.g. If you set to 24 hours and 4hours then it will send an email to the client a day before and 4 hours before the appointment date and time.

    At the moment A+ only allows an email to be sent not a text message but this has been added to the future features list.

    You can also include a cancellation link within the Confirmation and Reminder email so if the client wishes to cancel the appointment then they can click the CANCEL link and it will automatically cancel the appointment and send an email to Admin/Service Provider, depending on the settings.
    You can also configure so when the client cancels the appointment they are directed to a page on the website.

    Hope that helps
    Regards
    SteveB