Appointments+ confirmation emails not (re)sending.

My client wants to have a required payment at the time of booking an appointment and have all appointments need confirmation by her.
At the moment, if the send email on confirmation option is checked, the system is sending the confirmation email immediately (before the appointment is confirmed). If this is unchecked and in the appointment details you check the (re)send confirmation email, no email gets sent.
What do I need to do, to have the system require payment, but wait to send the confirmation email until my client actually confirms the appointment? Thanks.

  • aristath
    • Recruit

    Hello there @Teri, I hope you're well today!

    So... your clients wants to automatically accept payments when the clients book an appointment, but then manually accepting or rejecting the appointments?
    If they get payed when the appointment is submitted that's considered confirmation enough for the email to be sent...

    Could you please provide some more details on your use case?
    How exactly do you envision this working?

    Please advise,

  • Michelle Shull
    • DEV MAN’s Apprentice

    Hey there, Teri!

    I think I understand what you want to do. The appointment setting process would go like this:

    1. Customer makes appointment/pays.
    2. Admin is notified.
    3. Admin confirms appointment after payment processes.
    4. Confirmation email is sent.

    This is a bit beefier of a custom project than we typically can do on the forum, but I'm happy to mark this as a feature request, and point you towards our Jobs Board, where you can hire an indie dev to do customizations.

    Thanks so much for your question, Teri!

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