[Appointments+] Customer change appointments

Can you tell me if the customer can login and change appointment dates and times?

Thanks Steve

  • Adam Czajczyk
    • Support Gorilla

    Hello stevecas,

    I hope you’re well today and thank you for your question!

    A customer that is not registered and/or wasn’t logged in while booking can only cancel appointment via a link in confirmation e-mail. However, this is only possible if:

    – “Allow client cancel own appointments” option is enabled on “Appointments -> Settings -> Accessibility” page

    – “Send Confirmation email” option on “Appointments -> Settings -> Notifications” page is enabled

    – a “Confirmation email Message” on that same page includes CANCEL placeholder in content.

    If a customer is a registered user and was logged in while booking an appointments, they can login back, go to their profile page (yoursite.com/wp-admin/profile.php) and they’ll see the appointments there at the bottom: they can cancel them from there and they book a different time.

    However, this is also only possible if “Allow client cancel own appointments” option is enabled in plugin settings.

    In both these cases they cannot edit their appointment dates in other way (e.g. change dates of already booked appointment).

    Best regards,


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