Appointments+ downgraded to the free version

I'm not sure why but suddenly the Appointments+ plugin in my site downgraded to the free version Appointments and I am not able to use the premium features of the plugin anymore.
I tried to install the premium version from the WPMU DEV Dashboard but it says the destination folder already exists. Can you help me upgrade it to the latest version and advice on how to avoid such scenarios later?

  • Katya Tsihotska

    Hi Tyler Gibbons

    Hope you're having a wonderful day!

    I would like to apologize for the inconvenience you're having. You can upgrade your Appointments plugin to the Pro version simply by deactivating and deleting the current version of this plugin (it's important to delete the free version, not just deactivate), and then installing and activating the premium version through our WPMU DEV Dashboard plugin.

    That will enable all Pro features of this plugin and any data won't be lost.

    However, I would strongly recommend you to create a full site backup before doing this so you can always revert back to the current state if anything goes wrong.

    Please, let us know if it doesn't help.

    Kind regards,
    Katya