appointments plugin

appointment confirmations are not going out to customers. How to fix?

  • Zyniker
    • WordPress Warrior

    How long ago were the confirmations sent? Also, what type of server environment?

    It's often the case that the issue is with limits or lag time with php's send() function and not the plugin. If you continue to experience issues, you may wish to look into implementing an SMTP plugin on your site to ensure delivery. (Incidentally, using SMTP also tends to help with deliverability.)

  • Hakan
    • The Incredible Smush

    Hi,

    First of all please upgrade to the latest version (1.1.8).

    Then please check if:
    1) You can receive any email from your website, e.g. when someone registers to your website. If yes:
    2) "confirmation email sent" lines exist in the log. If yes, emails were indeed sent. Ask clients to check their spam folders. If no:
    3) Appointments are confirmed or pending. If pending, email will not be sent.

    Cheers,
    Hakan

  • PC
    • WPMU DEV Initiate

    Hiya,

    Greetings and thanks for being a great community member.

    We haven't heard from you on this one for long and I am doing a regular followup to see if there is still something we can assist you on this thread.

    Just to manage the support issues more efficiently, I am marking this thread as resolved for now however this is not being done to avoid your questions in any ways.

    Please feel free to mark this is "Not resolved" in case you have further questions and we would be back on it.

    Thanks a lot for being with WPMU DEV.

    Cheers
    PC

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