[Appointments+] Technical issue with appointment form

There are some serious technical issue and we need your help.
I am using Appointments+ plugin for create appoints on my website. Previously plugin was working fine but now it's giving serious bug.
When we go for any appointment and submit all information then click the submit button 'Please click here to confirm this appointment ' we do not get any response only loading icon(gif) moving all time. This is very serious issue and my client is very upset . We want to fix this bug soon.
related links are given below -
https://www.go-to.co/test/
https://www.go-to.co/test/?wcalendar=1522673905#app_schedule

Please help me.
Thanks with best
Sanjay

  • Nahid

    Hey sanjay !
    Hope you are having a great day!

    I tried to replicate the issue on your site but I couldn't because it seems like we need to be logged-in into the site to view the Appointments+ calendar. So, could you please let us take a deeper look into the issue by granting Support Access from the WPMU DEV Dashboard plugin? This handy guide will help you grant Support Access.

    Moreover, the issue as you described, sounds like something is blocking the Javascript of the Appointments+ plugin to not work correctly. Could you try checking the browser console to see if there are any errors when you click the submit button?

    We'll be looking forward to hearing back from you. Thanks!

    Kind regards,
    Nahid

  • sanjay

    Hello Nahid ,
    Hope you are doing great.
    I would like to tell you that I have fixed this bug and now it is working fine. This was a Jquery issue and we have fixed the issue.
    But there are a big issue that is very disappointing for my client so we need your help again.
    I am using Your Appointments plugin for my website and give a service to our customer to schedule a appointment for their plan. My issue is I want to show time zone for weekly calendar currently it is working for monthly but we need to show for weekly.
    We are using shortcode [app_monthly_schedule ... service="58" ... date="0"] for monthly shedule on page https://www.go-to.co/ideas-camp/
    Now we want to show this time zone for my weekly calendar but this is not working as in monthly.
    we are shortcode for weekly is [app_schedule ... service="58" ... date="0"] on my page https://www.go-to.co/test/

    So plaese provide me a solution so that we can show this time zone on my weekly calendar also.

    Thanks with best
    Sanjay

  • Nastia

    Hello sanjay

    Hope all is well!

    I would like to tell you that I have fixed this bug and now it is working fine. This was a Jquery issue and we have fixed the issue.

    We could not reproduce this issue on our end, would you please let us know more information about it and how you fixed it?

    First, please make sure that you are using Appointments+ version 2.2.4 and not Appointments lite version.

    I could not see the content of the https://www.go-to.co/ideas-camp/ page because the site requires us to log in. Please, let us know how the Time Zone form is added to your site? Looks like this is a custom code or added by a different plugin.

    Would you please grant access from WPMU DEV > Support so I can have a closer look?Please see the detailed instructions on the link below:
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Make sure the WPMU DEV Dashboard plugin is installed on your site.

    Let me know when you do!

    Kind regards,
    Nastia

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.