Are these forums broken or is no one at home?

Are the forums broken or is no one monitoring old threads?

This post was left open and hanging on December 30, 2011

I’ve posted back twice and also E-mailed support directly.

No reply on either front.

I need a solution other than simply having to delete my WordPress installation and start over without these products ( which is where I am at by now ).

I understand there was a holiday and that there might even be a backlog as a result.

But there is nothing stopping you from acknowledging my inquires so that I know your still out there.