Attachment data missing, request not processed by API

I am now receiving "Attachment data missing, request not processed by API" error trying to Send Smush Request. I have gone through sending and fetching 4002 of 5805 images. We use WP-Engine for hosting and I have disabled object/transient cache and purged CDN cache. I have already granted support access. I have also tried deactivating and reactivating the WP Smush Pro plugin with no success. Please help me rectify this issue so that I may complete bulk smushing of images. Thank you!

  • Michelle Shull

    Hey, Jacob!

    I just had a chat with the developer, it seems there is a higher than average number of requests right now, so Smush is taking a little longer to get things done. It will resolve, as the process requests are worked through, but it will take a bit of time.

    Give it a few hours or overnight, if you're not seeing any progress, report back in and we'll see if we need to investigate further.

    Thanks for your question!

  • Jacob Romberg

    Here is an error I'm seeing:
    KILLED QUERY (20200 characters long generated in /wp-content/plugins/wp-smush-pro/classes/smush/class-wp-smpro-send.php:657): SELECT p.ID as attachment_id, p.post_mime_type as type, md.meta_value as metadata, mp.meta_value as metapath FROM wp_posts as p LEFT JOIN wp_postmeta as md ON (p.ID= md.post_id AND md.meta_key='_wp_attachment_metadata') LEFT JOIN wp_postmeta as mp ON (p.ID= mp.post_id AND mp.meta_key='_wp_attached_file') LEFT JOIN wp_postmeta as m ON (p.ID= m.post_id AND m.meta_key='wp-smpro-is-smushed') LEFT JOIN wp_postmeta as ms ON (p.ID= ms.post_id AND ms.meta_key='wp-smpro-request-id') WHERE p.post_type='attachment' AND p.post_mime_type IN ( 'image/jpeg', 'image/jpg', 'image/png', 'image/gif' ) AND ( m . meta_value = '0' OR m . post_id IS null) AND p.ID=11902 AND p . ID NOT IN( 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  • Jacob Romberg

    Has there been any luck in resolving this? As a side note, I've created a support ticket with WPEngine to investigate error log entries that appear when trying to smush images (individually and in bulk). They will be getting back to me whether or not the "KILLED QUERIES" showing up in the error log are indeed due to the smush pro character length (20200 characters long). If this is the case, can your plugin be updated so such long queries are not called? I believe support access is still open for you and would appreciate a remedy for this issue. I would like to turn back on my minify plugins and enable object/transient caching soon.

  • Jude

    Hey Jacob

    Im actually following this closely .. I've spoken to both the Project Manager as well as the developer.

    We pushed in some major upgrades including better queueing and a 10x increase in server infra. There will be one more update real soon and with that you should be done in a few hours as opposed to days.

    Also it helps telling WP Engine that you're using Smush PRO. They have a couple of fixes they apply to get everything working smooth. Im not sure why you would use another layer of transient cache on the site when they do it at the DB layer for you.

    Ill look into your site once again when the update is made available

    Cheers
    Jude