Attempting to add another website to account

I cannot get our main site added to this account. It continues to ask for an old sites username and passwd which no longer exits. The files are no longer on the FTP and there is no way to get an email of a new passwd or anything. The website I need to add is visionsmin.org Ive tried deleting the plugin after deactivating it and then a re-install to no avail. It continuously looks for the old account.

  • Alex Stine
    • System Administrator

    Hello,
    Hope you are having a nice day.

    I think what has happened here is your site that you are trying to register has been used with another WPMU DEV account. As stated on the link below,

    2. Trials are limited to one time per WordPress site. This means that once a domain is registered with WPMU DEV, it is impossible to use the same domain with a free trial account at any time in the future.

    you are on a trial account, the solution,

    Solution: Activate your current account by skipping the free trial period. This will let you use WPMU DEV on your domain.

    Source: https://premium.wpmudev.org/manuals/using-wpmu-dev/how-free-trials-work/.

    So with this being said, if you follow this link, you can skip the trial, sign up with a paid membership, and start using your domain.
    https://premium.wpmudev.org/hub/account/

    Please let me know if I can help you with any further questions.

    Thanks,
    Alex :smiley:

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