Attn: Adam Czajczyk

Support thread: https://premium.wpmudev.org/forums/topic/media-urls-not-restoring-properly-with-snapshot#post-1099632

[information removed by staff member]

  • Adam Czajczyk

    Hello Todd!

    I appreciate that you provided me with all access credentials, however I removed that data from your post. This forum is publicly visible and fairly well indexed by Google so we do not allow posting any sensitive information here.

    For security reasons, please immediately change all passwords that you shared here with me and then send me a message the way I described in my post in your other thread. I'm posting the guide for you here again and please follow it exactly. Please make 100% sure that you selected "I have a different questions" from the drop-down list in a form. This way an e-mail message will be send to me instead of posting entire message here.

    Please send in:

    Subject: "Attn: Adam Czajczyk"

    - Mark to my attention, the subject line should contain only: ATTN: Adam Czajczyk
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - login URL and admin account login credentials (may be a temporary admin account) data
    - Include FTP log-in details (hostname, username & password)
    - Include hosting control panel access details (login address, username & password)
    -- cPanel's usually the control panel used for this, but your provider may use something else; I'll need this for accessing your site's database, preferably via phpMyAdmin
    - Include any relevant URLs for your site

    Please use our contact form here http://premium.wpmudev.org/contact/.

    Select "I have a different question" from the drop-down list.

    Please be sure to make a full backup of your entire site first!

    Best regards,
    Adam

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