Can you help us figure out what's wrong here?
We have all of the working ID and Transaction Key info in for our Authorize.net AIM gateway.
Transactions are going through, however the orders are missing the name, email, billing info, etc. That info appears during checkout confirmation, but once the order goes through the Billing and Shipping Address show up blank with just a comma (see screenshot).
We turned on Transaction Details API at Authorize account, and made sure the delimiter is set to Yes with the default comma, and the encapsulation is left blank. This matches with the info on the plug-in side of things, too.
Can you help up get our store fully working online? thank you!