[Automate] Automate not working on two godaddy hosted sites

Hello,
I have two sites on godaddy (not my choice) crossing35.com and naraiyer.com. Both had trouble running snapshot and I needed your help to get them working. I've noticed that Automate fails consistently on the backup before update. Crossing35 was hacked a couple days ago and cleaned up with MalCare. It now has both Defender and MalCare running. I don't know if that's a good idea.
I've made both available to support.
Do you know what's going on and how to fix it?

  • Adam Czajczyk
    • Support Gorilla

    Hello Morgan

    I hope you're well today and thank you for your question!

    The Automate logs on our end confirm that automate backups and updates had been "disabled" automatically due to "6 consecutive fails". There's also a trace of those "6 fails" - error due to "301 Moved Permanently" HTTP response from the site.

    I checked the site and the "301 Moved Permanently" is due to the http -> https redirect. The site is registered with The Hub as "http" (no SSL) site. However, I suspect that there might be something in site configuration (or it's specific to GoDaddy) that's causing The Hub to "break" and not follow that redirect.

    That being said, could you please share the content of the .htaccess file of your site with me?
    Tell me also, please, if there are any "http -> https" redirects set directly on server (e.g. via some option in server management panel).

    Could you also please try simply logging out of WPMU DEV Dashboard plugin, then clearing on site cache and then logging in back? I'd like to see if that would update the site URL on our end.

    Best regards,
    Adam

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