[Automate] Automate Notifications

My credit card recently expired and so my membership was put on hold. I updated it as soon as I was notified (though it would have been good to have had a reminder ahead of time like most other websites I use). However, since then I'm not getting any Automate notifications even though all the settings are still in place. It's just a guess that these are related but the timing works. Any ideas?

  • Oguz
    • QA Engineer

    Hey Jon ,

    Hope you're well.

    When I check one of your website http://www.a***nca**s.co.uk, it looks like Automate turned off because of not a member on May 11. I think the date your card decline is the same day. And not turned on again when you update your information.

    Is your Hub shows Automate still active for that site? If yes that can be a bug, can you try to deactivate Automate on some plugins/themes then reactivate it? If Hub also shows Automate not active you should activate it and save.

    Cheers,
    Oguz

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