Automate Backup failing

Getting emails about Automate Backup failing, backup seems to start, but it doesn't seem to complete. As shown in the following screenshot.
https://static.livechatinc.com/8801096/P44NB5Q7W0/bcc2181808b863c1d80531822334753f/Screen%20Shot%202018-02-24%20at%201.30.44%20AM.jpg

Manual Managed backups works fine when tested. Please check the chat notes for more info.

  • Nastia

    Hello Enduring Epilepsy (Katrina)

    Hope you are doing well!

    The Automate backup starting but it needs more than 24 hours to complete because I/O resources are low.

    The Managed Backup is backing up full /public_html/ directory. Please try to exclude the /staging/ folder from backing up and the folder that keeps local backup files. Go to the Snapshot > Settings and add the line below in Global File Exclusions field

    public_html/stage/
    public_html/wp-content/uploads/snapshot

    This will reduce the total backup size and the backup process should complete faster.

    Please let us know if the next Automate backup will fail again after these changes.

    Kind regards,
    Nastia