automate update left plugin deactivated

When running automate a plugin didn't get updated and it was left deactivated. After checking the notification said there was an error. Do plugins that aren't able to be updated left deactivated?

  • Nahid
    • Tech Support

    Hey there Tony !

    Hope you are having a great day!

    I’m sorry to hear about the issue that you encountered. Something like this can happen in case of extremely rare conditions when the WordPress core updater failing with errors, e.g. PHP timeouts. Basically, Automate’s task is just to trigger the WordPress core updater, what happens next really depends on how WordPress itself handles the updates.

    In order to help you troubleshoot the issue, we’d need a bit more detailed information from your end. Could you please let us know which plugin in specific had to undergo this issue?

    Before the test starts, could you please enable WP_DEBUG? You can enable debugging by putting the following constants in the wp-config.php file:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    @ini_set( 'log_errors', 1 );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    These constants must be defined before the line “/* That’s all, stop editing! Happy blogging. */” for them to work. Please make sure identical constants are replaced if they were already there previously.

    Afterwards, could you possibly set up an older version of the affected plugin and wait for Automate to kick-in? Enabling debugging in WordPress will log any errors that the site encounters in a log file named “debug.log” located in the “wp-content” folder. Please upload the debug.log file in a cloud storage platform like Dropbox and attach the shared link in your next response so that we can take a look into it. You can know more about WordPress debugging in this handy article.

    Note: It is highly recommended that the site is backed up before the tests or the tests are done in a cloned staging site.

    Hope this helps. We’ll be looking forward to hearing back from you. Thanks!

    Kind regards,

    Nahid

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