Automated Email issue on Hustle Pro

Automated Email option on Hustle Pro isn’t sending email to my subscribers.

  • Dimitris
    • Support Star

    Hello there cdgweb

    As I wasn’t able to replicate this in a testing site of mine, as the email notifications are being sent immediately, even when using an SMTP plugin, this sounds more like some kind of conflict with another plugin or theme. Could you please proceed with a conflict test so you can narrow this down?

    First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.

    Then deactivate all plugins and MU-plugins apart from WPMUDEV Dashboard and Hustle, activate a default theme like TwentySeventeen, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    As this is a live website with traffic, I’d rather advise to create a staging environment first, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site. Reference: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

    Looking forward to your results!

    Thank you,

    Dimitris

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