We are running into a problem when attempting to automate our pro sites client membership levels and upgrade option. I'll try to break this down in the most simple terms possible, as it might seem a little confusing... let me know if you have any additional questions.
Heres how our process works:
-we call potential client.
-client esigns terms on our main site.
-we collect client cc info and set it up through our merchant as a arb (automatic reoccurring billing) subscription
-we manually create site in network admin
-network sends email to client with login and password
-client logs into site and is impressed by its awesomeness.
heres our problem:
- In sites> sitename > manage pro status .. if we check "permanent status", it will not give the client the option to upgrade in their dashboard/easy blogging or anywhere else for that matter
-If we leave "permanent status" unchecked it acts as if it were a free site.
Basically we are wanting to manually process cc's and still automate the membership status to remain the same every month unless the client chooses to "upgrade" using paypal (which is already set up btw)
Any help is appreciated in making this process flow a little smoother without solely having to rely on paypal to manage the pro sites subscribtion levels is appreciated
Thanks in advance.