B2B registration does not work, error message: Security check fail

Hi!

I've chatted with Majid yesterday to solve this problem, but unfortunately I did not receive a follow up or did not see a created ticket.

Problem:
When you try to rgister as B2B user you receive an error message, see: https://imgur.com/a/U7pvJ
The registration page is: https://me-mats.com/b2b-registration-page/

After Majid checked the issue the error message now shows at the top of the form instead of the right top of the browser screen. We were thinking it would be a plugin issue.

The B2B registration form is handled by this plugin: WooCommerce Wholesale Lead Capture
When I deactivate the plugin I get this error: https://imgur.com/a/zekst

In the security tab of the plugin configuration I saw some wrong configured Recaptcha keys so I replaced them with good ones. Unfortunately this did not solve the problem.

Thank you in advance for the support.

Kind Regards,

Michael

  • Nastia
    • Support Rock Star

    Hello Michael

    Hope you're doing well!

    There is a JS error in teh console that coming from the WooCommerce Wholesale Prices Premium plugin. Though after deactivating this plugin the issue still persisted.

    Please update all the plugins first and see if the issue is resolved. If not, run a quick test for a conflict with another plugin. Deactivate all the plugins except WooCommerce Wholesale Lead Capture and check if the registration form is working, try to register with a test user. If all is well, start activating one plugin at the time, every time registering a new test user. This way you will find a plugin that is causing it.

    Please see this flowchart:

    Let us know how it went!

    Kind regards,
    Nastia

  • Michael
    • WPMU DEV Initiate

    I have found the conflicting plugin, it's: WooCommerce Price Based on Country (Basic). When deactivating the plugin registration works fine. I can't think of a logical link... but it happens :slight_smile:_
    I've updated the plugin to the newest version, but the problem still persists. What can I do to solve the problem?

    Thank you in advance for your reply.

    Kind Regards,

    Michael

  • Nastia
    • Support Rock Star

    Hello Michael

    Hope you're doing well!

    Please make sure that the issue persists when WooCommerce Price Based on Country is the only active plugin along with the WooCommerce.

    If yes, please contact the plugin developers here and report this issue so they could have a closer look and fix this issue:
    https://wordpress.org/support/plugin/woocommerce-product-price-based-on-countries

    Have a nice day and take care!

    Kind regards,
    Nastia

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