Backup Error using Snapshot - erratic file size result

I noticed after syncing to your service my site size went from 200MB to 900MB. I assume this is not unusual. But, when backing up with Snapshot, just now, I got a gateway timeout error, then and unknown error, then after choosing try again, I was told the the site was backed up successfully. Then when checking the size of the backup, it's only 10MB.

  • Oguz

    Hey Carl,

    Hope you're well.

    I think the size of managed backup increased because of BackupGuard. Snapshot backup that plugin backup files too.

    I saw the 10MB backup. And also I am getting another "gateway timeout" error while using Snapshot. So, I need some credentials to debug the issue. Please DO NOT post the credential in this thread as support forum is public and this info can be viewed by anyone, you can send us your details here https://premium.wpmudev.org/contact/#i-have-a-different-question using this template:

    Subject: "Attn: Oguz"
    -WordPress credentials (login url/username/password)
    -FTP credentials (host/username/password)
    -cPanel credentials (login url/username/password)
    -link back to this thread for reference
    -any other relevant urls

    Cheers,
    Oguz

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