Backup failing on one site

While there seems to be a million posts about similar issues none seem to have a resolution.

I have two sites. One is backing up fine while the other just fails. I've turned the logging up and see no reason why it's failing.

Wondering if I could get someone to take a look and try to get backups working?

  • Kasia Swiderska

    Hello Wayne,

    I assume that you are writing about managed backups yes? When you do manual managed backup are there any errors showing when it fails? I'm asking this because it looks like your site it quite big and I have only 1 hour session with support access so I'm not able to see how it ends.

    Do you have big files on your site? Can you also check if you have enough space left in HUB for backup of that site?

    Please try increasing memory limits https://premium.wpmudev.org/blog/increase-memory-limit/ - especially max_execution_time. Let me know if this will help.

    kind regards,
    Kasia

  • Wayne

    Updated to the latest version and ran it now. Took quite a while and stopped with the message below:

    Aw shucks, something went wrong :( Instead of the beautiful response we expected, we got this:
    <empty response>
    This is the last bit of a long log (set to info for all options):

    [Queue][2016-11-02 10:49:18][Notice] Fetching table kusanagi_hook_list (chunk 1)
    [snapshot][2016-11-02 10:49:22][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:49:33][Notice] Fetching table kusanagi_huge_it_contact_contacts (chunk 1)
    [snapshot][2016-11-02 10:49:39][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:49:49][Notice] Fetching table kusanagi_huge_it_contact_contacts_fields (chunk 1)
    [snapshot][2016-11-02 10:49:57][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:50:08][Notice] Fetching table kusanagi_huge_it_contact_general_options (chunk 1)
    [snapshot][2016-11-02 10:50:15][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:50:26][Notice] Fetching table kusanagi_huge_it_contact_style_fields (chunk 1)
    [snapshot][2016-11-02 10:50:30][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:50:44][Notice] Fetching table kusanagi_huge_it_contact_styles (chunk 1)
    [snapshot][2016-11-02 10:50:52][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:51:01][Notice] Fetching table kusanagi_huge_it_contact_submission (chunk 1)
    [snapshot][2016-11-02 10:51:06][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:51:17][Notice] Fetching table kusanagi_huge_it_contact_subscribers (chunk 1)
    [snapshot][2016-11-02 10:51:24][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:51:35][Notice] Fetching table kusanagi_minification_chart (chunk 1)
    [snapshot][2016-11-02 10:51:42][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:51:51][Notice] Fetching table kusanagi_pmlca_links (chunk 1)
    [snapshot][2016-11-02 10:51:56][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:52:07][Notice] Fetching table kusanagi_pmxi_files (chunk 1)
    [snapshot][2016-11-02 10:52:13][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:52:25][Notice] Fetching table kusanagi_pmxi_history (chunk 1)
    [snapshot][2016-11-02 10:52:31][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:52:42][Notice] Fetching table kusanagi_pmxi_imports (chunk 1)
    [snapshot][2016-11-02 10:52:50][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:53:00][Notice] Fetching table kusanagi_pmxi_posts (chunk 1)
    [snapshot][2016-11-02 10:53:07][Info] Successfully processed backup files chunk
    [Queue][2016-11-02 10:53:17][Notice] Fetching table kusanagi_pmxi_templates (chunk 1)
    [snapshot][2016-11-02 10:53:26][Info] Successfully processed backup files chunk

    Current memory limit is set for 256MB but I'll bump it up to test.
    Execution time is set to 30 seconds, again I'll bump that up to test.

  • Nithin

    Hi Wayne,

    Hope you are doing good today. :slight_smile:

    Current memory limit is set for 256MB but I'll bump it up to test.
    Execution time is set to 30 seconds, again I'll bump that up to test.

    Unfortunately the logs above doesn't help much. Could you please increase your memory limit, and max_execution_time value, and check whether it helps. To increase your memory limit, you'll have to create a php.ini file inside your root directory, and add the following rules to it:
    For eg:

    upload_max_filesize = 100M
    post_max_size = 256M
    memory_limit = 512M
    file_uploads = On
    max_execution_time = 300

    Please check this link for more info:
    https://premium.wpmudev.org/blog/increase-memory-limit/

    Please let us know how that goes, so that we could give a closer look. Have a nice day. :slight_smile:

    Kind Regards,
    Nithin

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