backup issue

I click in backup from my hub and nothing happen

  • Nahid

    Hey amaury !
    Hope you are having a great day!

    I'm sorry to hear about the issue that you encountered. In order to help you with it, we'll need some more information about it. Do you see an error message in the Hub when you click on "Backup"? Does it just keep loading? Could you send us a screenshot describing the issue?

    Moreover, could you make sure if the Snapshot Pro plugin is installed and activated on your site? If yes, could you go to your WordPress Dashboard->Snapshot->Managed Backups? Please activate Managed Backup there and try running one. Here's a screenshot for reference:

    Please let us know how it goes in your next response.

    Lastly, could you grant Support Access from the WPMU DEV Dashboard plugin so that we can take a closer look into the issue? This handy guide can help you grant Support Access.

    Hope this helps. We'll be looking forward to hearing back from you. Thanks!

    Kind regards,
    Nahid

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