Backups Aren't Completing

Our backups are not completing for my AfroFizz.com site, and I believe this is causing an issue with Automate failing to update the site’s plugins automatically (due to it initiating a backup before it implements the updates). I chatted (and had a troubleshooting session) with Patrick Freitas the other day, where I discovered that our firewall (Securi) was possibly blocking your backups/Automate service. We therefore permanently whitelisted the following IP addresses, which were provided to us by Patrick…

34.196.51.17

45.55.78.242

52.57.5.20

66.135.60.59

66.135.49.214

66.135.60.64

104.236.238.22

104.236.50.140

27.147.201.158

34.196.51.17

52.57.5.20

66.135.50.99

These are all of the static IP addresses that are utilized by you guys, per Patrick. Also (per Patrick’s guidance), we added the following bits of code to our site’s wp-config.php file:

/* WPMUDEV Dashboard settings */

define(‘WPMUDEV_API_DEBUG’, true);

define(‘WPMUDEV_API_DEBUG_ALL’, true);

Our AfroFizz.com site (and Taverick.com site) is still however reflecting that no backups can be performed under the “Backups” tab (which is reflecting as red), and when we attempt to manually run/create one via the Hub (on our AfroFizz.com site), it spins for a second, and then the entire screen refreshes with no action taking place.

Please help us with this.

Thank you.