Backups don't work

I was chatting with one of your guys for awhile, and we couldn't get the managed backups to work on this site (and another site). I also can't get the site to backup to another 3rd party site (Google Drive). I thought THAT was an issue with the authentication, since the redirect URL had changed, but I updated it and still doesn't work. It se

I granted support access to this site, send FTP and WP Admin login to (I forget now who I was talking to). He said he'd create a ticket, but I didn't see it, so I'm creating one. My apologies if it's a duplicate.