Base time and padding of appointments

have set up Appointment+ on this site: Time base is 15 minutes;

A customer can pick and appointment time on the quarter hour, however if I add a 15minute padding to the service provider after a service this changes to only give 30 min slots

I want the customer to be able to choose a start time of on the hour 15 past 30 past or 45.

the appointments are either 1 hour or 90 mins, however can start on any quarter hour. so for example I can have one appointment 9:15 to 10:15 then the next 10:30 to 11:30

  • Luís
    • Support

    Hi Jim ,

    Hope you're doing well today!

    If I properly understood your requirements and based on what I tested, I think we can achieve something similar using the following:

    1) Keep the time base as 15m;

    2) As the appointments need to have 1 hour or 1h30, then you need to create two services: one Service with a duration of 1hour and other service with 1h30;

    3) Instead of using the padding on the service provider, add it on the service itself. I add it after.

    This setup worked for me and resulted in an appointments table like the following (this service have a duration of 1hour):

    Can you try this setup to check if achieves your goal? If not can you give us access to your WordPress admin panel, so we can give a look?

    If you don't already know, please, follow the link below, to see how enable the staff login:

    When you enable this option, please post again!

    Cheers, Luís

  • Jim
    • New Recruit


    I have given you support access. Without padding I have appointment times for starting every 15 minutes.

    9:00 - 10:00
    9:30 - 10:30
    9:45 - 10:45
    10:00 - 11.00


    As soon as I add the padding to after the service it changes to 30 min slots.

    9:00 - 10:00
    9:30 - 10:30
    10:00 - 11.00

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