Have some feedback regarding documentation and the support forums.
I've had a great experience with support so far and pretty much all my questions and inquiries have been answered. I'm surprised though that the documentation for each plugin lacks depth. Sure the basics are covered but that about it.
With the amount of time spend on answering customers questions via forums about plugins I think you could invest time to develop and expand the documentation and then save yourself A LOT of time on answering support forum questions.
Just my thoughts.