blacklist monitor will not active on catcspeaks site

I have support access on for The blacklist monitor for defender will not activate. It repeatedly gives the something went wrong try later message.

  • Kris Tomczyk

    Hi cornelius_butler

    Hope you are doing good today.

    I was not able to replicate this issue on my side, but we already got similar reports on users sites.

    Can you disable Defender, delete it and reinstall again and see if this help.
    Also would you please run a conflict test? Please deactivate all plugins except Defender and check if the problem gone. If so, then enable all plugins one by one and find which one is having conflict. If there is no positive result, switch to default WordPress theme like 2017 and see if it works.

    If this will not help we will need additional info from you to investigate this more on your site.
    Please send it through our secure contact form here and make sure that subject is "I have a different question" and:
    - Mark to my attention: ATTN: Krzysztof Tomczyk
    - site access (username / password)
    - FTP credentials (host / username / password)
    - Link back to this thread

    Please confirm here in thread that you have sent that message.

    Kind Regards,

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