Blog Templates can't change preview picture

I have been trying to give different preview screenshots to blog templates that users can select when creating blog but it keeps saying this:

You have used your space quota. Please delete files before uploading.

Please how do i increase the space quota to allow me upload more screenshots? It doesn’t also alow me select pictures from the wordpress media, it just takes me to my PC.

  • Adam Czajczyk
    • Support Gorilla

    Hello Adika King,

    I hope you’re well today and thank you for your question!

    Are you using our Pro Sites plugin in addition to New Blog Templates?

    If yes, could you please:

    1) got o “Network Admin -> Pro Sites -> Modules” and see if the “Upload Quota” module is enabled; if it is, disable it temporarily (just to for test) and see if that lets you add/change images

    2) make also sure that main site and sites that you are setting as “blog templates” do not have Pro Sites status assigned; if they have, withdraw Pro Sites status from them

    If that doesn’t help, could you please grant me a support access to the site in question so I could check it? To do this, please follow this guide (and let me know when access is enabled):

    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4

    Best regards,

    Adam

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