Branda STMP settings not working

I have setup Branda SMTP settings on my site, but I am not receiving any emails from it. The test email seems to not be ever sent.

  • Nahid
    • Tech Support

    Hey there educms !
    Hope you are having a great day!

    I'm sorry to hear about the issue that you encountered. I tried to investigate the issue but unfortunately, the WordPress credentials that were provided during the chat session aren't working anymore at the moment.

    As this is a live site, could you possibly set up a staging site for us where we could proceed with any intensive investigation if required? Once that is set up, could you send us the credentials to the site? You can send that privately through our secure contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question

    Send in:

    Subject: “Attn: Nahid Mohit
    - WordPress Admin Username
    - WordPress Admin Password
    - Login URL
    - FTP/cPanel credentials (host/username/password)
    - Link back to this thread for reference
    - Any other relevant URLs

    Hope this helps. We'll be looking forward to hearing back from you. Thanks!

    Kind regards,
    Nahid

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