Branda's last update brings my sites to a 503

Branda (Ultimate Branding)'s lat update brings 2/3 of my sites to a 503. Service Unavailable. I've confirmed that renaming Branda's folder (via sFTP) or removing the plugin, brings the sites back to life.
So there's some but on Branda 3. I use just a few modules but it seems that some of them is breaking things up. On one of my sites it has worked, but on the other 2 brought to a 503
Admin Bar Logo
Color Schemes
Image Upload Size
Login Screen
Site Generator Replacement
I use pretty much those same 5 modules on all 3 sites.
The new interface is also cluttered than the old one.
Didn't actually like that much. Also prefer Ultimate, or Branding, than Branda on the Menu name.

  • Predrag Dubajic
    • Support

    Hi guys,

    Sorry to hear you're having issues after the update to latest version.
    We have tested this on multiple installations, and I gave it a try with settings from your Fabio Fava but I'm afraid that none of the test sites I used had this issue.

    There could be some specific server configuration that could be causing this so could you both please grant me support access to your sites in question so I can check the server settings and based on that do another test on my end?

    To enable support access you can follow this guide here:
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Best regards,
    Predrag

  • jongag1
    • The Crimson Coder

    Hi,

    I can confirm it probably isn't a server configuration because other websites on the same host keep functioning with Branda.

    I tried activating the plugin again to see if Apache log shows some info, but I wasn't able to activate it again, it shows a fatal error. I get below message, maybe this can be helpful:
    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 2097160 bytes) in /home/aquanauten/public_html/wp-includes/class-wp-hook.php on line 271
    Other plugins can be deactivated and activated again without a problem.

  • jongag1
    • The Crimson Coder

    I did a search for ultimate-branding in the apache log from yesterday when I upgraded it:

    [Mon Feb 11 13:21:14.960669 2019] [authz_core:error] [pid 26593] [client 94.211.223.103:51644] AH01630: client denied by server configuration: /home/aquanauten/public_html/wp-content/plugins/ag-custom-admin/require/dynamic.php, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:21:14.960856 2019] [authz_core:error] [pid 774] [client 94.211.223.103:51647] AH01630: client denied by server configuration: /home/aquanauten/public_html/wp-content/plugins/ag-custom-admin/require/dynamic.php, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:21:15.134887 2019] [authz_core:error] [pid 26592] [client 94.211.223.103:51654] AH01630: client denied by server configuration: /home/aquanauten/public_html/wp-content/plugins/ag-custom-admin/require/dynamic.php, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:21:15.166640 2019] [authz_core:error] [pid 26592] [client 94.211.223.103:51654] AH01630: client denied by server configuration: /home/aquanauten/public_html/wp-content/plugins/ag-custom-admin/require/dynamic.php, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:21:45.194741 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/dashboard-feeds/dashboard-feeds.php): failed to open stream: No such file or directory in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194810 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(): Failed opening '/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/dashboard-feeds/dashboard-feeds.php' for inclusion (include_path='.:/opt/remi/php71/root/usr/share/pear:/opt/remi/php71/root/usr/share/php:/usr/share/pear:/usr/share/php') in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194818 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/admin-footer-text.php): failed to open stream: No such file or directory in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194823 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(): Failed opening '/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/admin-footer-text.php' for inclusion (include_path='.:/opt/remi/php71/root/usr/share/pear:/opt/remi/php71/root/usr/share/php:/usr/share/pear:/usr/share/php') in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194828 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-login-screen.php): failed to open stream: No such file or directory in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194833 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(): Failed opening '/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-login-screen.php' for inclusion (include_path='.:/opt/remi/php71/root/usr/share/pear:/opt/remi/php71/root/usr/share/php:/usr/share/pear:/usr/share/php') in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194849 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php): failed to open stream: No such file or directory in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194854 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(): Failed opening '/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-admin-bar.php' for inclusion (include_path='.:/opt/remi/php71/root/usr/share/pear:/opt/remi/php71/root/usr/share/php:/usr/share/pear:/usr/share/php') in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194859 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/admin-bar-logo.php): failed to open stream: No such file or directory in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194863 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(): Failed opening '/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/admin-bar-logo.php' for inclusion (include_path='.:/opt/remi/php71/root/usr/share/pear:/opt/remi/php71/root/usr/share/php:/usr/share/pear:/usr/share/php') in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194868 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/smtp/smtp.php): failed to open stream: No such file or directory in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194872 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(): Failed opening '/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/smtp/smtp.php' for inclusion (include_path='.:/opt/remi/php71/root/usr/share/pear:/opt/remi/php71/root/usr/share/php:/usr/share/pear:/usr/share/php') in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194877 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php): failed to open stream: No such file or directory in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194885 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(): Failed opening '/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/site-wide-text-change.php' for inclusion (include_path='.:/opt/remi/php71/root/usr/share/pear:/opt/remi/php71/root/usr/share/php:/usr/share/pear:/usr/share/php') in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194890 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/remove-wp-dashboard-widgets.php): failed to open stream: No such file or directory in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194896 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(): Failed opening '/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/remove-wp-dashboard-widgets.php' for inclusion (include_path='.:/opt/remi/php71/root/usr/share/pear:/opt/remi/php71/root/usr/share/php:/usr/share/pear:/usr/share/php') in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194901 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-dashboard-welcome.php): failed to open stream: No such file or directory in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.194905 2019] [fcgid:warn] [pid 32216] [client 94.211.223.103:51624] mod_fcgid: stderr: PHP Warning:  include_once(): Failed opening '/home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/modules/custom-dashboard-welcome.php' for inclusion (include_path='.:/opt/remi/php71/root/usr/share/pear:/opt/remi/php71/root/usr/share/php:/usr/share/pear:/usr/share/php') in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/ultimate-branding-files/includes/functions.php on line 102, referer: https://aquanauten.nl/wp-admin/update-core.php?action=do-plugin-upgrade
    [Mon Feb 11 13:21:45.432162 2019] [fcgid:warn] [pid 910] [client 94.211.223.103:51700] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/inc/class-branda-loader.php on line 123, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:21:45.432284 2019] [fcgid:warn] [pid 910] [client 94.211.223.103:51700] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-includes/load.php on line 684, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:21:51.641218 2019] [fcgid:warn] [pid 784] [client 94.211.223.103:51719] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/inc/class-branda-loader.php on line 123, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:21:51.641281 2019] [fcgid:warn] [pid 784] [client 94.211.223.103:51719] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-includes/load.php on line 684, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:22:20.959501 2019] [fcgid:warn] [pid 920] [client 94.211.223.103:51738] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/inc/class-branda-loader.php on line 123, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:22:20.959579 2019] [fcgid:warn] [pid 920] [client 94.211.223.103:51738] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-includes/load.php on line 684, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php&_wpnonce=2a61ffb24f
    [Mon Feb 11 13:23:42.008416 2019] [fcgid:warn] [pid 917] [client 94.211.223.103:51788] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/inc/class-branda-loader.php on line 123, referer: https://aquanauten.nl/wp-admin/post.php?post=658999&action=edit
    [Mon Feb 11 13:23:45.135981 2019] [fcgid:warn] [pid 32383] [client 94.211.223.103:51789] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-content/plugins/ultimate-branding/inc/class-branda-loader.php on line 123, referer: https://aquanauten.nl/wp-admin/post.php?post=658999&action=edit
  • jongag1
    • The Crimson Coder

    I noticed ag-custom-admin in the first lines off above log. So I disabled the plugin Absolutely Glamorous Custom Admin.
    Tried activating Brenda again, but now the wbsite keeps loading and cpu usage is very high on the server... CPU 87.6 %, command /bin/php71-cgi and website became unresponsive. Had to stop/start apache webserver to get it back online again. Tried activating it three times, but server became unresponsive so I stopped trying :slight_smile:
    But, i didn't get the fatal error message.

  • jongag1
    • The Crimson Coder

    Sorry, I still have problems. Apache:

    [Tue Feb 12 10:55:24.899557 2019] [fcgid:warn] [pid 8066] (32)Broken pipe: [client 94.211.223.103:59886] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://aquanauten.nl/wp-admin/update.php?action=update-selected&plugins=ultimate-branding/ultimate-branding.php,wordpress-seo/wp-seo.php&_wpnonce=2d32da3a78
    [Tue Feb 12 10:55:26.821265 2019] [fcgid:warn] [pid 8010] (32)Broken pipe: [client 94.211.223.103:59836] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
    [Tue Feb 12 10:55:29.420960 2019] [fcgid:warn] [pid 3128] (32)Broken pipe: [client 94.211.223.103:59799] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://aquanauten.nl/wp-admin/plugins.php

    and when activating plugin:
    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/aquanauten/public_html/wp-includes/plugin.php on line 449
    via a different browser:

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-includes/class-wp-hook.php on line 288
    
    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /home/aquanauten/public_html/wp-includes/load.php on line 684

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