broken site before using builder

Hi there, I was trying to make a test theme with the builder. Just when i put the name and hit the save button, then wont load. Then went to my homepage and the website was broken! for some reason my theme is not loading!please help, i´m rushing.

  • Dimitris
    • Support Star

    Hey there Javier,

    hope you’re doing good and thanks for joining us! :slight_smile:

    Could you please grant us with support access to your website to see these issues in action?

    You can do so via WPMUDEV Dashboard plugin as described here (no need to share credentials):

    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4

    Also please inform us about couple of things:

    1. Did you try to create a new theme, rather than editing an existing UF child theme, is that right?

    2. Did you make any changes to your new theme or did you just save it as an empty theme?

    3. When you saved your new theme, did this completed successfully? Or did you get any error messages? Please keep in mind that you should be able to see your new child theme under Appearance -> Themes and you should activate it to see it in action.

    In case I’m missing something here, please describe the steps you followed as detailed as possible so we can narrow this down!

    Please keep in mind that UF Builder is a plugin on top of UF theme in order to create new child themes or edit the files of another existing UF child theme. UF Builder plugin isn’t necessary to be active in order to use any of those child themes though.

    Finally, here you can find all UF Builder related documentation here:

    https://premium.wpmudev.org/docs/upfront-and-themes/using-the-upfront-builder/

    Warm regards,

    Dimitris

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