Broken Website - I can't access the customizing area of my website

I have the Mesemerize theme and I'm having lots of trouble with it and they're all on holidays til Dec 3. I signed up to WPMU in order to try and find out what's the problem and then try to fix it. But I'm not a developer and I don't know what I did wrong. Now I can't even access the "customize" area. Help please!

  • Huberson

    Hello Donna
    I have checked the site with Chrome and customizer seems to load fine there:

    If that's not the case for you, try different browsers or private/incognito mode.

    Since the theme is from another developer we might not be able to do much troubleshooting there as we don't know the internal. You can possibly do a plugin conflict test which involves deactivating some plugins to see if that solves the problem.

    Regards,
    Huberson