Bug in FAQ Management for Support System

I added a new FAQ from a user's support ticket (i clicked 'Create a FAQ).

After saving my edits then going back to make a new change, i lost my Question text.

Originally, the question was a statement from my client. When i added his actual question and went back to edit, all but 10 characters or so disappeared. The client's original question was about this 10 character length.

Seems like there's a bug in there somewhere.

Here are some screenshots.
http://take.ms/tvmu4
http://take.ms/96Qad

  • Patrick
    • Support Monkey

    Hey there @indieblitz

    I hope you are well today!

    Which version of Support System are you using on your site?

    I just tested with the latest (1.9.9.1) and cannot reproduce this behaviour on my test site.

    It may due to a conflict with another active plugin on your site, or perhaps even with your theme.

    Please try basic troubleshooting protocol as illustrated at the bottom of this page:
    https://premium.wpmudev.org/manuals/getting-support/

    Once we've eliminated, or zeroed in on, the source of a potential conflict, we'll be better equipped to deal with it.

    Thanks!

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