Build a service desk

I need to create a ticketing system. Any thoughts or has anyone used any of these?
http://wordpress.org/extend/plugins/wpsc-support-tickets/
http://wordpress.org/extend/plugins/wats/

  • idomagic
    • The Incredible Code Injector

    Thank you but no, I need dozens of fields and the ability to attach scanned documents. This is for an HVAC company. It's not super complex, literally a glorified spreadsheet with the ability to close tickets and have a one (their client) to many (their jobs) relationship.

  • idomagic
    • The Incredible Code Injector

    Both of these will NOT work, wpsc-support-tickets and wordpress advanced ticket system (free)

    Has anyone here used wordpress advanced ticket system (commercial)?

    It appears it allows for unlimited fields which is what I need. I would just hate yo shell out $75us and find out it sucks and is buggy.

  • idomagic
    • The Incredible Code Injector

    I was trying to keep it all native WP but that's probably short sighted huh Joe? And as much as free is pretty steep, I can swing that. Actually, I have no problem paying for stuff ala WPMU, it just needs to work?

    Now I'm off to read the integration steps... scary for a "newb"

  • aecnu
    • WP Unicorn

    Greetings idomagic,

    Thank you for the great questions and indeed free is great.

    Most of the time diversification is a real winner and though I love the WordPress platform there are indeed things out there that are better to use because they specialize in a certain area.

    Using the right tool for the right job gets the job done most efficiently.

    In this case I choose Hesk for my support desk.

    I wish you the best of success in any event.

    Cheers, Joe

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