Can not map new domain on domain mapping plugin

After the recent update to domain mapping sunrise.php we are unable to map a new domain on our site. Prior to the recent update we were able to map a new domain. Any help appreciated.

Thanks!

  • Michael Bissett

    Hey @Nate, hope you're doing well today! :slight_smile:

    Could I ask for some additional information, so that we can look into this further?

    - What kind of a Multisite are you running presently? Subdomain, or subdirectory?
    - How are the domains being mapped? Are they using A records, or another method?
    - In regards to the latest attempt at mapping a domain, was this a newly registered domain, or had it already been in existence for some time?
    - Inside the network dashboard, in Settings -> Domain Mapping, have you tried setting "Verify domain's DNS settings" to "No", and seeing if that gets things going here?

    Please advise,
    Michael

  • Nate

    Hi Michael,

    To give a bit more detail, here is what is happening. We can not add the domain under the domain mapping UI on the site, see attached screenshot error-screenshot.png for the UI I am refering to. When we click "Map Domain" nothing happens. Usually when we click this button the domain is added and we are all set. However it is no longer working, it does not even show errors, the wheel just spins...then stops and we are back to where we were before...click again samething...wheel spins nothing added, no errors.

    - What kind of a Multisite are you running presently? Subdomain, or subdirectory?

    Subdomain

    - How are the domains being mapped? Are they using A records, or another method?

    Yes we are using A records

    - In regards to the latest attempt at mapping a domain, was this a newly registered domain, or had it already been in existence for some time?

    This is a new domain

    - Inside the network dashboard, in Settings -> Domain Mapping, have you tried setting "Verify domain's DNS settings" to "No", and seeing if that gets things going here?

    Yes it has been set to "NO" please see screen shot Capture.png for our full settings.

    Thanks!

  • Ash

    Hello @Nate

    I hope you are well today.

    However it is no longer working, it does not even show errors, the wheel just spins

    Would you please right click on chrome browser > select console tab > refresh the page > try to map a domain and check if any error is shown in the console.

    If there is no error, please deactivate all other plugins and activate default WP theme in main site and try to map a domain.

    Please note that, as you have verification disabled, you won't see any verification message.

    If it still doesn't work, please let us know the main site url, subsite url and mapped domain url.

    Cheers
    Ash