Can not restore my site from a Snapshot

My snapshot plugin says I have no backups for the site but in the hub I can see all the backups I have created and when trying to restore the site from one of those backups It sends me to the wordpress admin console and tells me to restore from there however The backups don’t come up there. It says I never created a backup when the backups are obviously in my Hub. I don’t know what is going on . but I need to restore this site asap