can the Support System act like an email client ?


I need this info before I could decide to buy it or not. I need a ticket support system that can act like an email client. Let say if my customer send me an email from their gmail then I should receive this email in my support ticket control panel.

Another thing is that I have about 10 support staff in my team and each of them is assigned different email address, , , if my customers send emails from their gmail ( or any other email provider ) to then the email should go to my ticket support control panel and only admin and staff1 would see the emails.

The same thing for staff2 to staff 10 .

Is this possible ?

Thank you.