Can you help me log into my wpmudev dashboard on my website?

Has anyone seen this error message when trying to log into their WordPress site?

If so, I can sure use some help!

See below in quotes

" Your server had a problem connecting to WPMU DEV: "Failed to connect to 2400:cb00:2048:1::c629:f9ba: Network is unreachable" Please try again.
If this problem continues, please contact your host and ask:
"Is php on my server properly configured to be able to contact https://premium.wpmudev.org/wdp-un.php with a GET HTTP request via fsockopen or CURL?" "

  • John

    Jack,

    Thanks for the email back! I really appreciate your help with this. So that I can give you a little bit of background, I started off with a course called Wealthy Affiliates. I go through them for hosting and it does not appear like I have access to that information.

    I am thinking that that I may just pull my domain off their server and move it over to WPMUDEV all together, however I do not want to start the whole process of implementing what I have already started.

    What do you think?

    I am a rookie when it comes to coding. So what you are talking about is like French to me.

    My question to you, Where is this file located, and how do I go about linking you to it.

    So that you know, I do not have my WP site and domain linked to WPMUdev

  • John

    Jack,

    I went into my code on the back end of WP. below I copied and pasted the code. Maybe you can highlight were I need to paste the code and where I how to link back to you.

    See below

    /*
    Theme Name: Cleanr
    Theme URI: http://wpshoppe.com/demo/cleanr/about/
    Description: Clean, Clear and BIG! Just so easy to READ!
    Version: 0.1.2
    Tags: black, white, light, two-columns, right-sidebar, fixed-width, threaded-comments, photoblogging
    Author: Chandra Maharzan
    Author URI: http://www.wpshoppe.com/about/
    License: All Rights Reserved
    The CSS, XHTML and design is released under GPL:
    http://www.opensource.org/licenses/gpl-license.php
    */

    @import url("css/reset.css");
    @import url("css/text.css");
    @import url("css/960.css");

    body {font-size: 18px;font-family: Georgia}
    h1,h2,h3,h4 {letter-spacing:-1px}
    h1,h2,h3,h4,#nav,small,.postmetadata, .small{font-family: Helvetica, Arial;}
    h2 {margin: 0 0 20px 0;padding: 0;color:#666;}
    a {color:#999;text-decoration: none;border-bottom: 1px solid #eee}
    a:hover {color:#000;border-bottom:1px solid #ccc}
    h2 a { color:#000;text-decoration: none;font-size: 30px; border:none}
    h2 a:hover, #header h1 a:hover { color:#c00;border:none}
    small {font-size:10px;color:#ccc; padding:10px 8px 5px 0px;float:left;text-transform: uppercase;font-weight: bold;}
    p {color:#555}
    hr {margin:0; clear:both}

    /* HEADER */
    #header h1 {font-size:40px;padding:0;margin:25px 0;float:left;}
    #header h1 a {color: #000;text-decoration: none;border:none}
    #header h1 a:last-letter {color:#c00;}
    #header span {font:13px Georgia; font-style: italic; color: #aaa; margin-left:20px;position:relative;top:-7px;letter-spacing: 0}

    /* jQUery Dropdown menu */
    #nav { list-style: none; padding-top:45px; margin: 0; float:right;}
    #nav li { float: left; margin: 0px 0px 0px 10px;padding:0px 15px 0px 0px;position:relative;font-size:14px;line-height: 1.8;zoom: 1}
    #nav li:last-child {padding:0;}
    #nav .current-cat a, #nav .current_page_item a {color: #aaa}
    #nav .current-cat li a, #nav .current_page_item li a {color: #000}
    #nav .current-cat li a:hover, #nav .current_page_item li a:hover {color: #c00}

    #nav li a { text-transform: uppercase; font-weight: bold; text-decoration: none; color: #000;border:none; text-decoration: none; float: left}
    #nav li a:hover {color:#c00;}
    #nav li span { width: 12px; height:20px; background: url(images/arrow-down.gif) no-repeat left 7px;margin:0;padding:0;position: absolute;right:0;top:0}
    #nav ul {display:none}
    #nav li span.child { width: 12px; height: 20px; background: url(images/arrow-right.gif) no-repeat left 10px;margin:0;padding:0;position: absolute;right:0;top:0; }

    #nav li a.rss {background: url(images/rss_feed.png) right 0px no-repeat; padding:0px 30px 0px 0;}
    #nav li a.rss:hover {background: url(images/rss_feed.png) right -24px no-repeat; padding:0px 30px 0px 0;}

    #nav ul { display:none;list-style:none; margin:0;padding:0;position: absolute; left:0; top:25px; width:160px; border: 1px solid #ccc;border-top:none;background: #fff;}
    #nav ul li{ margin:0;padding:0;display: block; width: 160px;border-top: 1px solid #ccc;}
    #nav ul li a { display: inline-block; width: 100%;padding:2px 10px;text-transform: none;zoom:1; }
    #nav ul ul { left: 100%; top: 0; }
    #nav li:hover > ul { display:block; }

    /* For WordPress Site */
    #nav .pagenav, #nav .categories {text-transform: uppercase;font-weight: bold}

    /* CONTENT */
    /*#content div.entry:first-letter {font-size:60px; line-height:0.76em; float:left;padding:5px 10px 0 0;color:#aaa}*/
    #content {margin-bottom:0;padding-bottom: 20px;}
    #content .post {padding-top:30px;clear:both}
    #content {padding-right:50px; text-align: justify; border-right: 1px solid #ccc;}
    #sidebar {font-size:16px;}
    #sidebar ul {list-style: none;}
    #sidebar ul li ul li {margin:0}
    #sidebar, h2.pagetitle {padding-top:40px;}
    #sidebar h2 {color:#666;margin:0 0 6px 0;padding: 0}
    .post h2 {font-size: 24px;text-align: left; color:#000}
    h2.pagetitle {color:#333;margin:0;padding-bottom:0;}
    .date {font-size: 30px;font-weight: bold;line-height: 0.8;color:#c00;}
    .postmetadata {font-size:12px;color:#bbb;height:1%}
    .small {font-size:12px;color:#aaa;margin-top:10px;}
    .postmetadata small {font-size:12px;color:#aaa;text-transform: inherit;font-weight: normal;padding: 10px 0; margin:20px 0; border-top: 1px solid #eee;text-transform: none}
    .alignnone {display: block}
    img.size-medium {margin:0 0 10px 0}
    .entry a img { margin:0 0 10px 0; vertical-align:top;}
    .entry img {border: 1px solid #ddd; text-align: center; background-color: #fafafa; padding: 5px; margin: 5px 10px 10px 0px; -moz-border-radius: 3px; -khtml-border-radius: 3px; -webkit-border-radius: 3px; border-radius: 3px;}
    dl.gallery-item {margin:0}
    dl.gallery-icon img {border: 1px solid #ddd}
    dl.gallery-item a {border: none}
    img.wp-smiley {border:none;margin:0;padding:0}
    .entry ul li {color:#666}

    /* SEARCH FORM */
    #searchform {margin-bottom:30px;padding:0;}
    #searchform #s {border: 1px solid #ccc; border:1px solid #ddd; border-radius:5px; -moz-border-radius:5px; -webkit-border-radius:5px;padding:5px;font:14px Georgia;background: #fafafa;width: 200px}
    #searchbtn {vertical-align:bottom;padding: 0 0 5px 2px;}
    .hidden {display: none;}

    /* PREV NEXT NAV */
    .alignleft {float:left;}
    .alignright {float:right;}
    .aligncenter, div.aligncenter { display: block; margin-left: auto; margin-right: auto;}
    .navigation, .comment-navigation {display: block;clear:both;}
    .navigation { margin-top: 40px; padding-bottom: 70px; }
    .comment-navigation {margin-top: 15px; padding-bottom: 5px;}
    .navigation a, .comment-navigation a {background: #eee;padding: 5px 10px;-moz-border-radius: 3px; -khtml-border-radius: 3px; -webkit-border-radius: 3px; border-radius: 3px;}
    .navigation a:hover, .comment-navigation a:hover {background: #ddd;padding: 5px 10px;-moz-border-radius: 3px; -khtml-border-radius: 3px; -webkit-border-radius: 3px; border-radius: 3px;}
    .attachment a { border:0}
    .navigation a img {border-radius:0; border:none}
    .navigation-image a {border:none}

    /* Captions */
    .wp-caption { border: 1px solid #ddd; text-align: center; background-color: #fafafa; padding-top: 5px; margin: 5px 25px 25px 0px; -moz-border-radius: 3px; -khtml-border-radius: 3px; -webkit-border-radius: 3px; border-radius: 3px;}
    .wp-caption img { margin: 0; padding: 0; border: 0 none;}
    .wp-caption p.wp-caption-text { font-size: 12px; line-height: 17px; padding: 4px 4px 5px 0; margin: 0; font-style: italic; }

    /* Begin Comments*/
    ol.commentlist { list-style:none; margin:0; padding:0; text-indent:0; }
    ol.commentlist li { border:1px solid #ddd; border-radius:5px; -moz-border-radius:5px; -webkit-border-radius:5px; height:1%; margin:0 0 10px; padding:10px; position:relative; }
    ol.commentlist li.alt { }
    ol.commentlist li.bypostauthor {}
    ol.commentlist li.byuser {}
    ol.commentlist li.comment-author-admin {}
    ol.commentlist li.comment { }
    ol.commentlist li div.comment-author { padding:0 170px 0 0; }
    ol.commentlist li div.vcard { }
    ol.commentlist li div.vcard cite.fn { font-style:normal; font-style: italic }
    ol.commentlist li div.vcard cite.fn a.url { color:#333; text-decoration:none; }
    ol.commentlist li div.vcard cite.fn a.url:hover { color:#000; }
    ol.commentlist li div.vcard img.avatar { border:4px solid #d5d5d5; float:left; margin-right:10px;}
    ol.commentlist li div.vcard img.avatar-32 {}
    ol.commentlist li div.vcard img.photo {}
    ol.commentlist li div.vcard span.says {}
    ol.commentlist li div.commentmetadata {}
    ol.commentlist li div.comment-meta { font: 12px Arial, Verdana; color#aaa}
    ol.commentlist li div.comment-meta a { color:#aaa; text-decoration:none; }
    ol.commentlist li div.comment-meta a:hover { color:#000; }
    ol.commentlist li div.commentbody {margin-top: 1em; font-size: 14px}
    ol.commentlist li p { margin:0 0 1em; }
    ol.commentlist li ul { list-style:square; margin:0 0 1em; padding:0; text-indent:0; }
    ol.commentlist li div.reply { margin-bottom: 7px }
    ol.commentlist li div.reply a:hover { background:#c30; border:1px solid #c00; }
    ol.commentlist li div.reply a { background:#999; border:1px solid #666; border-radius:2px; -moz-border-radius:2px; -webkit-border-radius:2px; color:#fff; font:bold 9px/1 arial,sans-serif; padding:5px 6px 4px; text-align:center; width:36px;color:#fff; text-decoration:none; text-transform:uppercase;}
    ol.commentlist li ul.children { list-style:none; margin:1em 0 0; text-indent:0; }
    ol.commentlist li ul.children li { }
    ol.commentlist li ul.children li.alt {}
    ol.commentlist li ul.children li.bypostauthor {}
    ol.commentlist li ul.children li.byuser {}
    ol.commentlist li ul.children li.comment {}
    ol.commentlist li ul.children li.comment-author-admin {}
    ol.commentlist li ul.children li.depth-2 { margin:0 0 .18em; }
    ol.commentlist li ul.children li.depth-3 { margin:0 0 .18em; }
    ol.commentlist li ul.children li.depth-4 { margin:0 0 .18em; }
    ol.commentlist li ul.children li.depth-5 { margin:0 0 .18em; }
    ol.commentlist li ul.children li.odd {}
    ol.commentlist li.even { background:#fff; }
    ol.commentlist li.odd { background:#f6f6f6; }
    ol.commentlist li.parent { }
    ol.commentlist li.pingback { }
    ol.commentlist li.pingback.parent { }
    ol.commentlist li.pingback div.vcard { padding:0 170px 0 0; }
    ol.commentlist li.thread-alt { }
    ol.commentlist li.thread-even {}
    ol.commentlist li.thread-odd {}

    /* Comment Form */
    #commentform input {width: 170px; padding: 4px; border:1px solid #ccc; font-size:14px; font-family:Georgia, Times; }
    #commentform { margin: 5px 10px 0 0; padding-bottom:30px; }
    #commentform p label { width: 120px; display:block;float:left}
    #commentform p {border-top:1px solid #eee; padding: 10px 0; margin:0;font-size: 14px}
    #commentform textarea { width: 70%; padding: 2px; border:1px solid #ccc; padding: 4px; font-family: Georgia, Times;}
    .cancel-comment-reply {display: none;}
    #commentform #submit { margin-left: 120px;border-radius:5px; -moz-border-radius:5px; -webkit-border-radius:5px;border:1px solid #aaa; font-weight: bold}
    #commentform small, #commentform #submit {color:#333;text-transform: uppercase;font-family: arial;}
    #commentform small {font-size:11px;font-weight: bold}
    #respond h3 { padding-top: 20px; margin-bottom: 10px; }

    /* WIDGETS */
    .widget {margin-bottom: 20px;}
    .widget ul li ul {margin-left:10px;margin-bottom:0}
    .categories ul.children {margin: 0 0 0 10px}
    #sidebar ul li {color: #666}

    /* FOOTER */
    #footer p {text-align: center; font-size: 14px; font-style: italic; margin: 30px;}

  • Jack Kitterhing

    Hi there @John,

    Hope you're well today, do you have access to a file manager through your hosting account?

    If you do, you need to visit the file manager, along the top of that should be add new file click that > copy and paste the

    <?php phpinfo(); ?>

    And save the file as serverinfo.php

    Alternatively if you'd rather I can take a look at this directly if you could send me cPanel details/hosting account details to contact(at)wpmudev.org with the subject line Attn: Jack Kitterhing

    Thanks!

    Kind Regards
    Jack.

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