Can you setup operators to speak with people in chat

I love the plugin but I am curious can this be setup so if someone or multiple people have a question they can have them answered either in the order they ask a question like host gator where they wait there turn for an operator or have multiple admins and or authors select the questions they want to answer by question or department.

for instance if someone wants to buy a car they talk to a salesman and if someone wants auto parts they going to speak with the service department.

they way I see the plugin currently setup is its just one huge question long list of multiple conversations - I do like this feature for pages and or posts but the homepage or specific pages may require a more detailed 1 on 1 session.