Cancel option for client not shown in appointment list & email confirmation


I found an other option not working.

If I set to "YES" the option to cancel an appointment the option is not shown in client appointment list & email.

Thank you for your help.


  • Tyler Postle
    • CGO

    Hey Michel,

    Hope you're doing well today and thanks for your question :slight_smile:

    Have you added the allow_cancel parameter to the shortcode for your appointments list? It should look like this now:

    [app_my_appointments allow_cancel="1"]

    Assuming you didn't add any other parameters of course.

    For the email you will want to add this placeholder: CANCEL

    Placing that in the email will create a link that they can click to cancel there, if you want them too :slight_smile:

    Hope this helps Michel! Let me know if you still need further assistance.

    All the best,

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.