Cancel option for client not shown in appointment list & email confirmation

Hi,

I found an other option not working.

If I set to "YES" the option to cancel an appointment the option is not shown in client appointment list & email.

Thank you for your help.

Michel

  • Tyler Postle

    Hey Michel,

    Hope you're doing well today and thanks for your question :slight_smile:

    Have you added the allow_cancel parameter to the shortcode for your appointments list? It should look like this now:

    [app_my_appointments allow_cancel="1"]

    Assuming you didn't add any other parameters of course.

    For the email you will want to add this placeholder: CANCEL

    Placing that in the email will create a link that they can click to cancel there, if you want them too :slight_smile:

    Hope this helps Michel! Let me know if you still need further assistance.

    All the best,
    Tyler

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