Cancellations

Our website is using Pro Sites plugin. Customers can register for a free WordPress blog and have the ability to upgrade services through a monthly payment. When customers upgrade their services, they set up a recurring payment through PayPal.

What happens if a customer cancels their upgraded services on PayPal? Other than an email notification from PayPal about the recurring payment cancellation, is there any automatic response from the plugin to downgrade the services or will the customer still have all access to the upgraded services until it is cancelled manually by an admin?

  • PC
    • WPMU DEV Initiate

    Hiya,

    Greetings and thanks for posting on the forums.

    Whenever a subscription is cancelled in PayPal a IPN is sent to the plugin and it will stop the subscription of the user automatically.

    The user will still have access till the current payment term expires but once the date is over, the user will no longer have access to that pro level.

    The best way to test this is by using PayPal sandbox to test this functionality.

    What happens if a customer cancels their upgraded services on PayPal? Other than an email notification from PayPal about the recurring payment cancellation, is there any automatic response from the plugin to downgrade the services

    If the subscription is cancelled in PayPal, the only notification they will get will be from PayPal and not the plugin.

    I hope that helps. Please feel free to ask if you have more questions on the same.

    Cheers
    PC

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