Cancelled Members - how does it work?

2 questions please:

1) How does someone "cancel" their subscription? I can see options for update or downgrade but not cancel. How can this be processed?

2) When a member cancels their subscription, what 'role' do they get demoted to? Is this automatically subscriber level? OR do I need to set this somewhere? The "stranger" settings are set to a member role called "site visitor", which is attached to subscriber. Is this the role that it uses for this?

Cant get my head around this bit so any support would be great.

  • Jack Kitterhing

    Hi there @Louise

    I hope you are well today and thanks for your questions.

    1: In membership > options > membership pages, there you can set a "subscriptions page" that is the page on which they can cancel their subscription.

    They can also for example cancel the recurring billing profile in PayPal, which is also cancelling the membership :slight_smile:

    2: Once they have cancelled, they should have access to the members area for the remaining amount of time they have left on their account, once this is up.

    They'd change to the subscriber role in WordPress and the subscription they had is dropped, so they'd then have the stranger level access :slight_smile:

    Thank you!

    Kind Regards