Cannot access my wp-admin panel or my website

Hello,
I Cannot access my wp-admin panel or my website. The last thing I was doing on my website was installing " Paid Memberships Pro " plugin for Wordpress. Than nothing... I even tried to see my website (www.positifstyle.com) or login on my second computer, so success. I simply Cannot access my wp-admin panel or my website. What can I do?

  • Vaughan
    • Support/SLS MockingJay

    Hi @Positif Style,

    Sounds like the plugin has caused an issue.

    You will need to delete the plugin manually.

    Using FTP, navigate to wp-content/plugins

    Then remove the paid membership pro plugin folder, You should then be able to access the dashboard.

    Hope this helps

  • Positif Style
    • Site Builder, Child of Zeus

    Hello,
    Thank you for your answer.
    I google FTP, since I don't know what is it, and it looks like I have to use a program named "FileZilla" is that correct?
    Is it the right way to delete that crazy membership plugin manually? I just want to be sure. I seem complicated!

    Thank you for your help

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