Cannot activate Blacklist Monitor in Defender

Whenever I try to activate Blacklist Monitor on my site www.***, it does shows an error:

“Something wrong happened, please try again”.

I increased the max_execution_time to 600 from 30 and then tried activating again, but got the same error

  • Kris
    • Support

    Hi Brian

    Hope you are doing good today.

    I was not able to replicate this issue on my side, but we already got similar reports on users sites.

    Can you disable Defender, delete it and reinstall again and see if this help? If not we will need additional info from you to investigate this more on your site.

    Please send it through our secure contact form here and make sure that subject is “I have a different question” and:

    – Mark to my attention: ATTN: Krzysztof Tomczyk

    – site access (username / password)

    – FTP credentials (host / username / password)

    – Link back to this thread

    Please confirm here in thread that you have sent that message.

    Kind Regards,


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