Cannot create backup with "Snapshot"

Hello :slight_smile:,

I'm just installed the Snapshot Pro plugin and tried to backup my website.

I made a exclussion for the BackupBuddy folders. So it won't take much time to finish.

But the backup process is so slow! And yesterday it took 2 hours and then it just stops at step 86?

Last night it has did a backup automatically at 2am. At this moment it's 1pm and it is still creating the backup? So something is going wrong.

Again I tried to create a new backup manually and it just came up with this error:

An unknown response returned from Snapshot backup attempt. Aborting. Double check Snapshot settings.

I hope you guys can help me to solve this problem.

Thank you!
Best Regards,