cannot delete plugins

I have support access on for I have an admin account but it will not let me delete plugins. I only can access the settings.

  • Adam Czajczyk
    • Support Gorilla

    Hi cornelius_butler

    I hope you're well today!

    I've seen it before usually caused by one of these three things:

    - some unusually altered user-role capabilities
    - a conflict caused by one of the plugins or the theme
    - some custom code added to the site that's breaking it

    I would need a direct access to the site and, possibly, a database to be able to check this so would you be able to provide those?

    Note: Don't leave your login details in this ticket.
    Instead, you can send me your details using our contact form and the template below:

    Subject: "Attn: Adam Czajczyk"
    - Site login URL
    - WordPress admin username
    - WordPress admin password
    - FTP credentials (host/username/password)
    - cPanel credentials (host/username/password)
    - Folder path to site in question
    - Link back to this thread for reference
    - Any other relevant urls/info

    Note: cPanel is preferred so if it's available it would be very helpful

    Best regards,

  • Predrag Dubajic
    • Support

    Hi Corn,

    It looks like we're having some issues with the contact form and your message didn't go through, I've already pinged our devs to check this out further.

    In the meantime, can you please use the same template as above and send us the details directly via email to contact[at]

    Apologies for this inconvenience.

    Best regards,

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