Cannot download managed backup

Backup error, cannot download past backups created via Managed Backup feature in Snapshot. Getting the following error:

Trying to download the backup via the dashboard is giving the following error:

Only the newly generated backup works, rest other backup cannot be downloaded. Tried resetting Snapshot Key but the issue still exists.

Please advise any way to get the backup back.

  • Dimitris
    • Support Star

    Hello there MechKW,

    hope you're doing good today! :slight_smile:

    This is happening because backup file never actually reached our cloud server. You can see that in your Hub, when you expand this specific automated backup under the "Type" column:

    WPMU DEV Local Backup

    I've already accessed your server via FTP to double check and the file is indeed located in
    wp-content/uploads/snapshots/ folder, so you can download it from there.

    Our developers are already aware of this and will remove the "Download" button for local backups, so there's no further confusion.

    Thank you,

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