Cannot Find Transaction IDs in PayPal

I have about a 100 members on my site that uses the Membership plugin. I’ve only just started using this plugin, and now I wonder if this was a mistake. Subscribers have reported to me that they never received a payment notification from PayPal. When I search on their names in my PayPal account there are no results. When I search in PayPal on random transaction IDs – as copied from the ‘view transactions’ in Membership – there are no results either.

Can you tell me what’s going on?

(This is Membership 2.1.4 on a WordPress 3.3.1 site.)

  • Barry
    • DEV MAN’s Mascot

    Can you give us more details on how you have the plugins set up – e.g. what subscriptions you are using / prices / details. Are you customers going to paypal to pay? They are saying that they’ve never received a payment notification from PayPal – but have they actually paid on PayPal, as that would automatically generate one by them, and another to you.

  • Rogier
    • Design Lord, Child of Thor

    Hi Barry,

    Thanks for your swift reply. I realize you need more information, but since it seems a bit convoluted, I’m not sure what you would need exactly. Here are some screenshots:

    Access Levels:

    https://almine.box.com/s/lrtm3hsvrft59qq35610

    Subscription Plans:

    https://almine.box.com/s/b289a3jr88v0iovjtf64

    Addons:

    https://almine.box.com/s/oj3ckon6behyhptf11c4

    Payment Gateways:

    https://almine.box.com/s/6fqn7j1voni775ig1kih

    Essentially we have:

    1) yearly plan – single sign-ups and subscriptions

    2) monthly plan – single sign-ups and subscriptions

    3) yearly plan for users with credits – these are activated manually and do not go through a gateway

    4) monthly plan for users with credits – these are activated manually and do not go through a gateway

    We are using the PayPal Express gateway and the Single payments gateway.

    For what it’s worth, when searching for transactions inside my PayPal account, there is this message:

    https://almine.box.com/s/9f8m5irq9mebsn212zul

    But I’m not entirely sure how to interpret it. Either way, people have been signing-up for the past three weeks, so I doubt PayPal would not yet have this information updated in the system.

    Anyway, I don’t know if this is “within the line of duty”, but you’re welcome to take a look inside the WP admin, if that helps. I can be contacted at rogier@almine.net

  • Rogier
    • Design Lord, Child of Thor

    Update:

    I have found many subscriptions in PayPal, so indeed these did go through. However, a number of solo payments seem to be missing. (These were the ones I looked for originally.) It’s hard to say what the deal is with PayPal here, as its transaction search seems somewhat impaired at this time.

    I’ll keep you posted.

  • aecnu
    • WP Unicorn

    Greetings Rogier,

    Thank you for that update and keeping us posted.

    I am going to close this ticket for now but feel free to reopen this one or open a new one if you can use further assistance.

    Please be sure to include any new symptoms or errors.

    If we can be of further assistance please let us know and thank you for being a WPMU Dev member.

    Cheers, Joe :slight_smile:

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.