Cannot Get Drag and Drop Editor To Work

Hello,

I am new to WPMUDEV. I have purchased the full version, and I am attempting to use the drag and drop function on the Upfront magazine styled theme.

All I get is a white page, or in another them, just the theme but no way to edit it. I tried it Chrome and Firefox. Here is a screencap. My URL is RareSoul.com

  • James Morris

    Hello grouchygreg,

    Welcome to WPMU DEV! I hope you are well today.

    Unfortunately, the image you uploaded looks to be that of a video and not your theme problem.

    If I'm understanding you correctly, you're getting a white screen when you enable the Upfront Issue theme (magazine style theme). Is that correct? If so, it's likely you've got a conflict somewhere that's causing a PHP error.

    First, could you please run a plugin/theme conflict test as outlined in the following article? This will eliminate the possibility of a conflict with another plugin or theme. https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, rename that file to debug.txt and attach it to your reply as a file upload here so we can examine it further.

    I look forward to seeing the results of your tests. :slight_smile:

    Best regards,

    James Morris

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