CANNOT INSTALL PLUGINS

I GET THIS MESSAGE - Server error status: OK [200] When I try to install ANY plugin. I have looked at the support forum and tried doing what is recommended with moving site maps etc but i cannot figure it out. PLEASE HELP. I've been stuck on this all day :slight_frown:

  • Dimitris

    Hey there Lisa,

    hope you're doing good and thanks for joining us! :slight_smile:

    Could you please clarify this for me, you cannot install our plugins via WPMUDEV Dashboard?
    Please advise!

    Can you try to deactivate all other plugins, revert to a default theme like TwentySeventeen and give this another try? Here's a flow chart that can help you with that
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    If that has no effect and the error continues, could you please enable WP_DEBUG to see if there's any relevant information in error logs? Simply access your server through FTP, edit the wp-config.php file, find a line like
    define('WP_DEBUG', false);
    and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That's all, stop editing! Happy blogging. */ comment)

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    Then go ahead and try to replicate the error.
    By doing so, a /wp-content/debug.log file should be created.
    Simply download it, rename it to debug.txt and attach it here in your next reply.

    Also, it would be great if you could grant us with support access to see that in action.
    You can do so via WPMUDEV Dashboard plugin as described in next link, no need to share credentials https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4

    Warm regards,
    Dimitris

    PS. Also have a quick read on "How Free Trial Work" :slight_smile:
    https://premium.wpmudev.org/docs/getting-started/how-free-trials-work/

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